To make a screenshot of an active window:
Hold
Alt and press
Print Screen button. Now click START / All Programs / Accessories / Paint
Hold
Ctrl and press
V (or click on Edit / Paste) than click on File / Save as / Save as type - choose JPEG, save the file.
Upload it here with your comments

If you can't upload the file, please resize it to make smaller or optimize it. Maximum allowed upload size is 100 KiB.